{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Low Down on Low-Code","title":"David Eberle of Typewise: AI in Customer Experience","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/0af2b7de\"></iframe>","width":"100%","height":180,"duration":1686,"description":"In this episode, David Eberle, CEO of Typewise, shares his journey from traditional management consulting to pioneering AI-driven customer service solutions. Julie Ask discusses the evolving role of AI in customer experience and the strategic importance for organizations to adapt quickly.\nKey Topics\nDavid Eberle's journey from management consulting to AI entrepreneurship\nThe evolution of customer service technology from chatbots to autonomous AI agents\nThe importance of integrating AI into customer experience for competitive advantage\nChallenges in scaling AI in contact centers including data silos and staff training\nThe role of CIOs and IT in orchestrating AI infrastructure and governance\nThe impact of ChatGPT and generative AI on enterprise AI strategies","thumbnail_url":"https://img.transistorcdn.com/bxFjDudHZxWaYrd-K7RUewyX1s54chL4YCT94Y5XfcE/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzQ5OTE5LzE3MTA0/NDA5MzEtYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}