{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The RightNOW Podcast","title":"Breaking Through Barriers: AI, KPIs and Seamless Experiences (Ep. 5)","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/0c55e225\"></iframe>","width":"100%","height":180,"duration":1063,"description":"Welcome to the RightNOW podcast, hosted by Derek Distin, Sr. Director of Customer Experience for Rightworks. In Episode 5, Derek talks with SafeSend Co-founder and Chief Growth Officer, Andrew Hatfield. The two talk about the virtues of a frictionless experience, barriers to industry growth, AI and KPIs and how accounting firms can use automation and consolidation to uplift client experiences.\nLearn more about Rightworks: https://bit.ly/49OKIF8","thumbnail_url":"https://img.transistorcdn.com/Igb-7_bug6XdZIXA8C5D_JvTJZDUXbSxXAoY9PkayCQ/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8wNGY4/MjFjMmYzOTIyMWU0/NWM1NWYwZTJiMDc3/M2YwYi5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}