{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Jaded Mechanic Podcast","title":"Mike Allen Says Ethics Need to Improve in Auto Repair","html":"","width":"100%","height":180,"duration":3418,"description":"Mike Allen owns Carfix Auto Repair and Tires in Raleigh, NC. He's also the President of the Automotive Service and Tire Alliance of North Carolina. He just started a podcast of his own, too! Confessions of a Shop Owner with Mike Allen. Check it out here! \nToday, Jeff and Mike discuss how to treat employees well and learn from past leadership mistakes to start a thriving work environment. Mike also says that ongoing training and self-improvement are crucial for owners, technicians, and service advisors.\n00:00 Training: One Size Doesn't Fit All\n05:53 Streamlined Vehicle Inspection Process\n09:04 Car Repair Estimate Process\n11:34 Auto Repair Support for Complex Cases\n15:01 Technicians Resist Changing Write-Up Process\n18:09 Service Communication Issues\n19:47 Diagnostic Decision: Cost vs. Certainty\n25:09 Transparent Interview Process Benefits\n27:16 Natural Leader's Journey\n30:42 Generational Impact of IGO Expo\n33:35 Expanding Perspectives through Dialogue\n36:06 Commitment to Business Process\n41:42 Disagreement on Shop Owner's Reputation\n44:56 Changing Communication in Skilled Trades\n46:45 Career Advice for Young Tradesperson\n50:00 Balancing Growth and Workforce Priorities\n53:08 \"Top Technician in Industry\"","thumbnail_url":"https://img.transistorcdn.com/Sk2Cxg758d7EdB1ogJfG9vxVkVeo1MgDWAiF0B9gSYw/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzQxMjAxLzE2ODI4/OTE3NjctYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}