{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"People Changing Enterprises","title":"Taking career leaps of faith, with Brad’s Deals Director of Engineering","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/0c882d29\"></iframe>","width":"100%","height":180,"duration":772,"description":"Today we talk to a Director of Engineering who went from IT to retail sales and back about what he's learned. From taking a career leap of faith, to CX lessons learned on the retail floor, this episode is a must-listen for anyone in a customer experience oriented industry... or anyone looking to make a career change.\nTimestamps:\n1:11 Keith's backstory - how he got from computer programming to retail and back again\n2:52 The \"aha\" moment that sparked Keith's journey back to technology\n4:51 What was it like taking a leap of faith, leaving a solid career for an unknown developer bootcamp?\n6:44 What Keith learned about business working in retail\n9:39 Customer experience lessons from the retail floor","thumbnail_url":"https://img.transistorcdn.com/H2ZVMJCpViSWdrHqwjKke27GoMzkrB9uAil5f0In5GM/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzMzNzE2LzE2NjE5/NjE2OTItYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}