{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Multi-Family Grit","title":"Ep. 20 | From Immigrant Struggles to Property Management Success: Navigating Challenges with Determination","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/0d1d1b95\"></iframe>","width":"100%","height":180,"duration":2948,"description":"In this episode, Kerri Davis, CEO and Founder of Fortress, sits down with Issa Mider-Martinez, Vice President of Operations at Mountain States Property Management, for a deep dive into leadership, customer service, and the challenges of managing in the property management industry. Listen in to hear Issa:Share her inspiring, novel worthy story, from overcoming early challenges as an immigrant to becoming a high level leader in operations,Explain how she's kept her company performing at 4% higher occupancy than the competition in a highly competitive marketHow a seemingly small communication error can create massive hard and soft cost losses. ","thumbnail_url":"https://img.transistorcdn.com/uFVhc6EJfgRct-smn1m-RJKPUHdY7MRkAZ-mtWjbsmU/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8xZDNk/YWZhMWQ0MDhkNDIy/Njg5YmE1MjYzYmI4/NGI5ZC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}