{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"ADAPT Insider","title":"What enterprise AI looks like when leadership and governance are built in","html":"","width":"100%","height":180,"duration":745,"description":"DBS built AI into the bank through leadership ownership, digital and data foundations, and governance built into the workflow.\nIn this ADAPT Insider conversation, Sanjoy Sen, MD – Group Head of Consumer Bank at DBS Bank (Singapore), shares how that shift helped move AI from isolated use cases into broader operating change across the bank.\n\nKey takeaways:\nLeadership ownership and organisation-wide experimentation help AI move beyond isolated use cases.\nDigital, data, and workflow foundations make AI more usable across the enterprise.\nHuman accountability and embedded governance help AI earn trust as it spreads. \n\nLeadership ownership helps AI spread across the organisation\n\nSanjoy’s view is that enterprise AI starts with leadership mandate and organisation-wide adoption.\nA central team can support the work, but adoption grows when leaders across the business understand AI as part of their role and teams are encouraged to experiment with it directly.\nAt DBS, that meant creating a culture where employees could test ideas using data, see what worked, and scale successful ideas quickly.\nThat approach gave AI a place inside the operating rhythm of the bank rather than leaving it in a separate innovation stream.\n\n\nStrong foundations make enterprise AI usable\n\nSanjoy is equally clear on the role of foundations.AI needs digital readiness, usable workflows, and a real-time data environment to support it.\nDBS had already invested in cloud-based architecture, straight-through processing, and a stronger data platform before pushing AI more broadly across the organisation.\nThose foundations made it easier to apply AI across underwriting, customer journeys, and service operations in a way that could support real decisions and real execution.\nWithout that groundwork, AI stays fragmented and localised. \nWith it, AI can move across the business with much more consistency.\n\nGovernance and accountability shape trust at scale\n\nDBS also keeps human judgement and governance inside the...","thumbnail_url":"https://img.transistorcdn.com/t0Jtrt9eZN4kwrPnSzLt-aLKB9f-tVVg1JGt9pql9t4/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS84ODM3/NGVhYmU2ZjljNWIx/NTliY2NlMTAzZDRl/NGNmOS5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}