{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Changing The Industry Podcast","title":"Episode 266 - Building Shop Efficiency and Team Culture with Greg Miller of Figs Auto Repair","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/0dd1d1f4\"></iframe>","width":"100%","height":180,"duration":4347,"description":"In this episode, David and Greg dive into the realities of shop ownership, growth, and staffing challenges in the auto repair industry. Greg shares his journey from IT business owner to owner of Figs Auto Repair in Charlotte, highlighting the importance of adapting processes for efficiency and using tools like Shop-Ware. The conversation also covers practical hiring lessons, including the need to hire and fire quickly and the value of connecting technicians with the broader industry through training events to improve retention.\n00:00 Blood draw complications\n05:28 Comparing safety of substances\n13:13 Navigating traffic delays\n18:35 Challenges with new hires\n24:24 Handling tough diagnostic jobs\n29:03 Adjusting pay for evaluation tasks\n36:10 Discussing car repair estimates\n40:51 Learning from industry veterans\n41:52 Community engagement in North Carolina\n49:25 Improving employee efficiency\n52:56 Customer communication and follow-ups\n01:02:58 Cooking steak tableside\n01:04:43 Discussing conference networking opportunities\n01:10:37 Networking and local support connections","thumbnail_url":"https://img.transistorcdn.com/TmFutVBA2CXrbhzBSzhfJLpfqgewMMYGUnLcyfdNyvc/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzM3ODY2LzE2NzQw/ODM5MjItYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}