{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Defining Hospitality","title":"Designing for the Next Generation - Glen Coben and Maya Coben - Episode #011","html":"","width":"100%","height":180,"duration":4453,"description":"When you design your space, are you thinking about the next generation? In this week’s episode, Dan Ryan is joined by Glen Coben, President of Glen & Company, and his daughter Maya Coben of Rialto Capital for our first ever double guest episode! Listen in as they share their combined, multi-generational perspective on the future of hospitality, nurturing growth, developing intuition, and more great insights! Check out some takeaways from this episode below:Hospitality is about creating a community. We can build community by having empathy and listening to others, and pivoting to whatever the guest needs to feel like they’re most important.Work for the people instead of yourself. Identify the unique aspects of your client’s vision by approaching them with empathy and understanding.When you design a space, it’s not just for the current generation. You’re designing for the next generation as well. “The best way to stay relevant is to make sure that your 12-year-old child is teaching you” - Glen Coben Nurture growth within your own company by giving people opportunities to learn and develop. The mutual desire for success can lead to more than just satisfied clients. Negative feedback can be an opportunity to delight a client on the next revision, but success doesn’t have to be based on fear and intimidation. Hospitality and empathy drive successful students and future industry leaders. Glen’s most important question when taking on new clients; Who is going to be making the decisions? The best answers to that question are the honest answers. If the whole family is going to review and approve a presentation, they should be in the room so they have all the information. Intuition is built not just by listening and learning, but by asking questions. Be a sponge.Don’t be afraid to say “I don’t know the answer.” Asking for more information is a sign of strength, not weakness. Be okay with feeling that nervous energy, because it’s a sign that growth is coming!One positive...","thumbnail_url":"https://img.transistorcdn.com/jOMZku2zhfiEl2keEgoTu9dN4zv3kAryH7e0rdfDrqM/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzM5MzU3LzE2ODE4/MjI1NTUtYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}