{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Tech Savvy Dietitian: Websites, Local SEO & Marketing for Dietitians in Private Practice","title":"TSD: S1 | E5 - “I Keep Forgetting to Follow Up.” Let’s Build a System for That","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/103359c3\"></iframe>","width":"100%","height":180,"duration":723,"description":"[00:00] Introduction\r\n\r\n\r\n\tWhy follow-ups matter: It's not just lost income, it's broken trust\r\n\tThe reality of running a practice: sessions, sick kids, and things filed under \"later\"\r\n\r\n\r\n[02:00] Common Follow-Up Moments That Get Forgotten\r\n\r\n\r\n\tPotential client inquiries\r\n\tDiscovery calls that went quiet\r\n\tClients who ghosted mid-package (yes, even prepaid ones!)\r\n\tUnanswered portal messages\r\n\tPeople who downloaded freebies but never heard from you again\r\n\tThese are relationship moments, not just admin tasks\r\n\r\n\r\n[04:00] Gmail & Google Workspace Solutions\r\n\r\n\r\n\tUsing labels and folders (Courtney's an inbox zero + folder person!)\r\n\tSmart inboxes in Apple Mail desktop app\r\n\tCourtney's favorite folders:\r\n\t\r\n\t\tMeetings folder (automatically sorts all meeting invites)\r\n\t\tTo-Do (using orange flag + orange heart emoji)\r\n\t\tWaiting on Reply (purple flag + purple heart emoji)\r\n\t\r\n\t\r\n\tPro tip: Use emoji to remember which flag color = which folder\r\n\r\n\r\n[07:00] MailButler Game-Changer\r\n\r\n\r\n\tCreates tasks directly from emails\r\n\tIntegrates with Apple Reminders\r\n\tWhy Courtney switched from big project management tools to Apple Reminders for small tasks\r\n\t\"It's the little things that slip through the cracks and cause the most risk\"\r\n\r\n\r\n[09:00] Practice Better Tips\r\n\r\n\r\n\tUse tags to flag clients who haven't booked their second session\r\n\tCreate tasks within Practice Better\r\n\tFilter clients who don't have recent bookings\r\n\r\n\r\n[10:00] The Natural Flow Question\r\n\r\n\r\n\tJust like habits with clients: if it doesn't come naturally, you won't use it\r\n\tLook at what you ALREADY use (email, calendar) and build on that\r\n\tGoogle Tasks is right there in Google Calendar—use what's in your face\r\n\tDon't create a Google Sheet tracker if you never open Google Sheets\r\n\r\n\r\n[12:00] What to Actually Say in Follow-Ups\r\n\r\n\r\n\tDon't overthink it—keep it short and warm\r\n\tFor inquiries: \"Hey, I just wanted to follow up in case my last message got buried. I'm still happy to chat if you're interested.\"\r\n\tFor...","thumbnail_url":"https://img.transistorcdn.com/ouHL_mxhUMyfaXZjKhPzBg8G-Y0O0U8AKHE0DDPRJas/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8yNjY4/ZWE0Yzk1MmUwMjJh/NTQxYWM3OTFkNDRj/ZTFiMy5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}