{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"CJ & The Duke","title":"ServiceNow's Invisibility Problem(s)","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/110fc92c\"></iframe>","width":"100%","height":180,"duration":1909,"description":"Invisibility is a massive issue inhibiting customer success with ServiceNow.  Be it the inability to see what we have built, or the invisibility of how things are supposed to work, our ecosystem struggles to both understand our instances and grow in knowledge in the platform.  So what is a ServiceNow expert to do?\nSee also:\nEpisode 25 - Doomsday\nEpisode 49 - Document ServiceNow Deployments\nSpecial thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.\nABOUT US\nCory and Robert are vendor agnostic freelance ServiceNow architects.\nCory is the founder of TekVoyant.\nRobert is the founder of The Duke Digital Media\nSponsor Us!","thumbnail_url":"https://img.transistorcdn.com/Wg0WjfbEy-7EHrAQ4Ju_bZ_hBehBWKVJnv4X15dzohc/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzYzNTUvMTY5MTc1/MzI2OC1hcnR3b3Jr/LmpwZw.webp","thumbnail_width":300,"thumbnail_height":300}