{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Downshift With Tonnika","title":"Why Busy Shops Stay Broke | Josh Oberlander | Ep 25","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/12204bab\"></iframe>","width":"100%","height":180,"duration":1105,"description":"In this episode, Tonnika Haynes and Josh Oberlander break down why slowing down and focusing on process can actually turbocharge your shop’s growth. Tonnika shares hard-won lessons about moving from high car count and burnout to prioritizing quality over quantity, showing how DVIs (with more photos!) increase both trust and repair order value. Josh jumps in with actionable advice on building team buy-in, gamifying new processes, and leading from the top. \nTimestamps:\n00:00 Leading from the top: Why technicians and advisors must buy in\n00:35 The untapped power of free training for shop owners\n01:17 Doing less for more: Getting profitable work from fewer cars\n02:16 Maximizing ARO by slowing down and focusing on DVIs\n03:07 The quick lube trap: Saying yes to everything vs. building real value\n03:23 Photos = trust: How transparent DVIs win more jobs\n03:34 Josh shares shop success with upping DVI photo counts\n04:04 Protecting your shop with good photos (and covering your … liability)\n05:01 Why busy shops are still \"broke\"—the cost of missing training & coaching\n06:10 Saying 'no for now': The hardest lesson for shop owners\n06:41 Why oil changes almost never build loyalty (and what to focus on instead)\n06:53 Coaching your team: Breaking through resistance to DVI and new processes\n08:04 Gamifying buy-in: Whiteboards, numbers, and making it a challenge\n09:20 The 60- or 90-day challenge: Real tracking for real results\n10:00 Why photo & video DVIs build trust—and prevent burnout\n11:19 Video in the shop: When and why you want to use it\n12:08 Technicians, not actors: Keeping DVI videos authentic\n12:25 The magic of just one extra hour per ticket\n12:36 Team buy-in starts at the top—stop relying on \"because I said so\"\n13:18 Creating a culture of “disagree and commit”\n14:20 How team input drives goals, ownership, and commitment\n15:08 Buy-in that sticks: When your team runs the shop without you\n15:53 Setting the next big goal (and getting your team hyped!)\n16:06 The never-ending...","thumbnail_url":"https://img.transistorcdn.com/RqLvAXD6t3OmHHS9ZFHGPTGVrggjn4BeYj1DvroAUC4/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8yNzBj/NmUwMzMxNDk0NTIz/OTlhM2UyNjY5ZDM5/ZmM0NC5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}