{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Talk Commerce","title":"Hamish McKay Transforms E-commerce Customer Service Through Revolutionary Order Editing Platform","html":"","width":"100%","height":180,"duration":1175,"description":"SummaryIn this episode of Talk Commerce, Hamish McKay, CEO and co-founder of OrderEditing.com, shares his journey from intern to entrepreneur, discussing the challenges and successes of building a software solution for order management in e-commerce. He highlights the importance of addressing customer service pain points and the innovative features of their product that enhance the shopping experience. Hamish also shares insights on growth strategies, future enhancements, and the significance of personal branding in today's digital landscape.TakeawaysHamish McKay is the 24-year-old CEO and co-founder of OrderEditing.com.OrderEditing.com allows customers to edit their orders without contacting customer service.The idea for Order Editing came from Hamish's experience in customer service.The software significantly reduces customer service tickets for e-commerce brands.Hamish's journey involved learning from mentors and adapting to market needs.The company has grown rapidly, partnering with major e-commerce brands.Order Editing aims to reduce return rates in online shopping.Innovative features include upselling opportunities post-checkout.Hamish emphasizes the importance of personal branding on platforms like LinkedIn.The future roadmap includes enhancing address validation and checkout upsells.Chapters00:00Introduction to Hamish McKay and Order Editing03:08The Journey of Starting Order Editing05:35Growth and Challenges as a Young CEO07:48Understanding the Problem of Order Changes11:05Innovative Solutions for Order Editing14:47Future Roadmap and Features for Order Editing17:14Closing Thoughts and Personal Insights","thumbnail_url":"https://img.transistorcdn.com/Iwo9itiv1VVvX4mxHpDFF3LqetNORMJCPIcKVtkYuNY/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzQ4MTQzLzE3MDM3/NzA2NjQtYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}