{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Bootstrapped","title":"#18: Special Guest: Chase Clemons on Bootstrapped Support","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/12509771\"></iframe>","width":"100%","height":180,"duration":5616,"description":"Ian and Andrey sit down with special guest Chase Clemons of  SupportOps to discuss customer service for bootstrappers. We also get an  Uberdeck update on leaving beta and pricing strategy.This episode is being cross released on both Bootstrapped.fm and Support Ops Podcast. Check them out!37SignalsSupport Ops and the  Support Ops PodcastUberdeck is released!Andrey’s  Essential Voice Recorder – type notes while you record audio (Android)Basecamp MobileBootstrapped customer service and  using self service walls threads on discuss.bootstrapped.fmPingdomAmazon Prime – Love the prime, buy the prime!!!! (Ian)GetSatisfactionCoSupportSupport Ops Hangouts – Watch Chase live every Monday","thumbnail_url":"https://img.transistorcdn.com/5DFg2dx7MxgKVagx-PFHCNvbifAgSYXThBdqsKKJuzc/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9hZjg0/MDE3MTEwZDRmOGE2/NjBjMDRmNTExOWRl/MzBiNi5qcGVn.webp","thumbnail_width":300,"thumbnail_height":300}