{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Bootstrapped","title":"#18: Special Guest: Chase Clemons on Bootstrapped Support","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/12509771\"></iframe>","width":"100%","height":180,"duration":5616,"description":"Ian and Andrey sit down with special guest Chase Clemons of  SupportOps to discuss customer service for bootstrappers. We also get an  Uberdeck update on leaving beta and pricing strategy.\n\nThis episode is being cross released on both Bootstrapped.fm and Support Ops Podcast. Check them out!\n37Signals\nSupport Ops and the  Support Ops Podcast\nUberdeck is released!\nAndrey’s  Essential Voice Recorder – type notes while you record audio (Android)\nBasecamp Mobile\nBootstrapped customer service and  using self service walls threads on discuss.bootstrapped.fm\nPingdom\nAmazon Prime – Love the prime, buy the prime!!!! (Ian)\nGetSatisfaction\nCoSupport\nSupport Ops Hangouts – Watch Chase live every Monday","thumbnail_url":"https://img.transistorcdn.com/5DFg2dx7MxgKVagx-PFHCNvbifAgSYXThBdqsKKJuzc/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9hZjg0/MDE3MTEwZDRmOGE2/NjBjMDRmNTExOWRl/MzBiNi5qcGVn.webp","thumbnail_width":300,"thumbnail_height":300}