{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Jaded Mechanic Podcast","title":"Simple Changes That Make an Auto Repair Shop More Professional | Frank and Margarita Wiebe","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/133aa277\"></iframe>","width":"100%","height":180,"duration":4183,"description":"Recorded at the TOOLS in Hershey, Pennsylvania, Jeff sits down with Canadian shop owners Frank and Margarita Wiebe of 3D Auto to share their first destination training event and the lessons they're bringing back to their shop. They share how the welcoming community helped them build new relationships, the value of technical and service advisor training, and why effective customer communication starts with selling value—not price. The conversation also covers diagnostics, shop processes, professionalism, preventive maintenance, and building a culture focused on continuous learning and integrity.\nTimestamps:\n00:00 Honesty With Customers\n00:46 Meet Frank and Margarita Wiebe\n01:42 Road Trip to Hershey\n03:39 First Destination Training Event\n04:26 Finding Community at TOOLS\n06:30 Women's Dinner Experience\n08:34 Their Podcast Journey\n09:38 Tire Lifting Tips\n11:12 Women in the Shop\n13:18 Safety and Leadership Lessons\n15:09 Favorite Training Sessions\n21:11 Hershey Lodge Experience\n23:32 Improving Customer Estimates\n27:50 Building a Professional Shop Brand\n29:48 Training Technicians and Using Lab Scopes\n33:41 Battery Testing Best Practices\n34:55 Preventive Maintenance Mindset\n36:12 Doing Maintenance the Right Way\n37:26 Advocating for Customers\n39:04 Fleet Maintenance Success Stories\n41:41 Why Phone Estimates Don't Work\n43:51 Diagnose Before Replacing Parts\n46:14 Handling Difficult Customers\n51:39 Pricing and Setting Priorities\n54:05 Free Services and Due Diligence\n01:00:22 Tekmetric Experiences\n01:04:13 A/C Season and Fleet Planning\n01:06:31 Final Takeaways and Wrap Up","thumbnail_url":"https://img.transistorcdn.com/Sk2Cxg758d7EdB1ogJfG9vxVkVeo1MgDWAiF0B9gSYw/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzQxMjAxLzE2ODI4/OTE3NjctYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}