{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Future of Selling","title":"Why Sales Handoffs Matter More Than You Think | TFOS E16","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/144d581b\"></iframe>","width":"100%","height":180,"duration":2757,"description":"When a deal closes, the real work begins—but only if sales and client success are aligned. In this episode of The Future of Selling, host Rick Smith sits down with award-winning client success leader Erica Newell to explore the underestimated power of a well-executed sales handoff.\nErica brings wisdom from years of customer success leadership, sharing why bad handoffs lead to churn, how “turf anxiety” kills collaboration, and what great teams do to build trust across the client lifecycle. You'll learn:\nThe top 3 pitfalls of poor sales-CS transitionsHow to create a frictionless baton passWhy early involvement of CS (especially in enterprise deals) is essentialWhich metrics matter—and which don’tHow to build client relationships that endure beyond contracts\nWhether you're a CRO, CSM, or sales leader, this episode is packed with practical strategies to create smoother handoffs, happier clients, and healthier revenue.\nConnect with Erica Newell: https://www.linkedin.com/in/ericajnewell/\nConnect with Rick Smith: https://www.linkedin.com/in/rick-smith-094b29b/\nCheck out Conquer: https://conquer.io/","thumbnail_url":"https://img.transistorcdn.com/OwBmMJq-hakKUof4J9V_RRItTTjfBFpGbAJADZ3SVrk/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS84YzU2/ZDcwYjcxMDA0N2Fm/ZGI2NzdmZDU1Yjdi/YzViZS5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}