{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Tech Nest: The Proptech Podcast","title":"Putting Resident Experience First in Multi-Family with Fatima Dicko, CEO of Sugar","html":"","width":"100%","height":180,"duration":3259,"description":"This is one of the those interviews that when you finish listening, you say to yourself, \"that's such a smart idea.\" Fatima Dicko, CEO and founder of Sugar, is leading the charge in helping onsite managers and owners put resident experience first. \r\n\r\nDefining and measuring resident experience is still in the early stages for many multifamily owners and operators. Some have adopted a more well-known metric—NPS (net promoter score). The NPS essentially helps measure how sharable a product and/or service is. But is that enough for on-site managers? Does that accurately reflect the property, amenities, responsiveness of staff, and the overall satisfaction of living at a community? \r\n\r\nSugar aims to bring all that and more in an app designed with residents in mind—first. \r\n\r\nIn this interview, Fatima breaks down the core offering of Sugar (digital call box, rent payments, building access controls, and events management). We also get into some of the industry trends and potential barriers the Sugar team is having to overcome in gaining traction in the market. ","thumbnail_url":"https://img.transistorcdn.com/kGkK30rhvs4APH63UFopdx0c7QnsNqClGiDNZhw8QkA/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzExOC8xNjk2NjIy/NTIwLWFydHdvcmsu/anBn.webp","thumbnail_width":300,"thumbnail_height":300}