{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Bootstrapped","title":"#4: The customer is seldom right","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/152ebfd1\"></iframe>","width":"100%","height":180,"duration":4899,"description":"In this episode, Ian and Andrey cover a host of issues, including an apology of sorts to Patrick McKenzie, a discussion on if in fact the customer is always right, how you support .99 cent apps, non-mistakes from Ian’s past, VC funding and an extremely important tax tip!Links:Appointment Reminder – by Patrick McKenziePatrick McKenzie InterviewPodcast with Patrick & Amy HoyFreckleShutting down Charm – Interesting look at shutting down a SaaS app before it launchesHistory of “the customer is always right”What Now Podcast – Andrey’s other podcastRetro DreamerAutomattic Hosting – WordPress hostingSpiderweb Games – RPG games (not $.99!)Ian’s ChatSpot Live non-mistake – Glad I didn’t build it, but still like the logo by Mike RohdeCreating a Business Logo – history of UserScape & HelpSpot logo’sMixergy Paul Singh InterviewSpryfoxRob WallingStackoverflow initial VC fundingStartup.com MovieStardockFigure53Atlassian financingSection 199 Domestic Production Tax Credit – this is awesome, talk to your accountant today!Handling B2B TransactionsDNL – Ian’s Brother & cousins web consultancyJason Cohen on consultancy mathBusiness of Software conference – Go, it’s awesome","thumbnail_url":"https://img.transistorcdn.com/5DFg2dx7MxgKVagx-PFHCNvbifAgSYXThBdqsKKJuzc/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9hZjg0/MDE3MTEwZDRmOGE2/NjBjMDRmNTExOWRl/MzBiNi5qcGVn.webp","thumbnail_width":300,"thumbnail_height":300}