{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Bootstrapped","title":"#4: The customer is seldom right","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/152ebfd1\"></iframe>","width":"100%","height":180,"duration":4899,"description":"In this episode, Ian and Andrey cover a host of issues, including an apology of sorts to Patrick McKenzie, a discussion on if in fact the customer is always right, how you support .99 cent apps, non-mistakes from Ian’s past, VC funding and an extremely important tax tip!\n\nLinks:\nAppointment Reminder – by Patrick McKenzie\nPatrick McKenzie Interview\nPodcast with Patrick & Amy Hoy\nFreckle\nShutting down Charm – Interesting look at shutting down a SaaS app before it launches\nHistory of “the customer is always right”\nWhat Now Podcast – Andrey’s other podcast\nRetro Dreamer\nAutomattic Hosting – WordPress hosting\nSpiderweb Games – RPG games (not $.99!)\nIan’s ChatSpot Live non-mistake – Glad I didn’t build it, but still like the logo by Mike Rohde\nCreating a Business Logo – history of UserScape & HelpSpot logo’s\nMixergy Paul Singh Interview\nSpryfox\nRob Walling\nStackoverflow initial VC funding\nStartup.com Movie\nStardock\nFigure53\nAtlassian financing\nSection 199 Domestic Production Tax Credit – this is awesome, talk to your accountant today!\nHandling B2B Transactions\nDNL – Ian’s Brother & cousins web consultancy\nJason Cohen on consultancy math\nBusiness of Software conference – Go, it’s awesome","thumbnail_url":"https://img.transistorcdn.com/5DFg2dx7MxgKVagx-PFHCNvbifAgSYXThBdqsKKJuzc/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9hZjg0/MDE3MTEwZDRmOGE2/NjBjMDRmNTExOWRl/MzBiNi5qcGVn.webp","thumbnail_width":300,"thumbnail_height":300}