{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Lead the People","title":"#41: Retail Leadership Therapy with Kit Campoy","html":"","width":"100%","height":180,"duration":2432,"description":"Kit Campoy spent 24 years leading teams in retail stores. In 2022, she threw her store keys in the safe and left the career she loved to write full-time. She now writes, reads, and talks about leadership daily. She advocates for frontline leaders on LinkedIn and through her newsletter, The Voice of the Frontline. Her book, The Retail Leaders Field Guide: How to Run a Kick Ass Store Where Everyone Wants to Work is available now.\nTop 3 Takeaways\n\nBe prepared. Like many leadership situations, being a retail leader requires flexibility. Go ahead and make plans, but plan on changing those plans along the way.\nBe brave. Sometimes a situation may become unworkable. Rather than continue to sacrifice your mental wellness, you may want to take a step back or away in order to break free.\nListen up. You may be the leader, but that doesn’t mean you’re expected to know everything or make perfect decisions. Allow for team participation and work together to move forward.\n\nFrom the Source\n“You step into the store with an idea of how the day's going to run. ‘I'm going to write my schedule, I'm going to do this, I'm going to do that.’ And who knows? A customer could come in with a huge problem that you have to sort out and fix, or corporate could change direction on a dime, and you have to throw out all of your plans. Or three people call out sick and you have to be on the floor with one other person and now you're really short staffed and you can't get the work done that you had planned on getting done.”\n“Like most places, you have to have a backup plan. You have to have a plan, and then a backup plan, and then a next backup plan. So that's constantly running in your mind. And then you also have to teach your support staff how to do that as well if you're not there.”\n“We're going to get through this day. However we can get through this day and we're going to support each other, and we'll figure it out. We always do.”\n“It was stressful. It was chaotic. But I think that's when...","thumbnail_url":"https://img.transistorcdn.com/o852s7Ljq2fxvNhM2wAX6FEYs5tcnEvuQ7Pb0h1_KDE/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9hODhm/YzA1ZTg2MDllZThi/OTE2ZWQ4YmEyNWI0/MWRlMi5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}