{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Jaded Mechanic Podcast","title":"Customer Trust and Honesty in the Auto Repair Industry with Oscar Gomez, Part 1","html":"","width":"100%","height":180,"duration":3932,"description":"Jeff Compton is joined by Oscar Gomez, who shares his concerns as a shop owner dealing with the complexities of maximizing profits while maintaining vehicle safety. Jeff discusses a frustrating encounter with a customer who questioned necessary repairs, emphasizing the importance of thorough assessments to prevent dissatisfaction. Oscar highlights the challenges posed by the extreme heat in California and the difficulties of running a shop without air conditioning.\n00:00 Thriving in automotive testing and case studies.\n09:06 Disbelief over targeting program proponents for non-compliance.\n14:01 New safety inspections linked to a government program.\n20:03 Seller misleads buyer, car inspection process changes.\n23:09 Unmaintained car may fail emission inspection.\n29:03 I relate to unfairness in expert consulting.\n32:27 Evaluating technicians' performance and suggesting further training.\n41:23 Debate over car belt repair at dealership.\n47:02 Hyundai Kia check engine, low oil, burning 4 quarts.\n49:38 Customers ignoring oil change leads to issues.\n56:23 She's upset about other shops' service.\n01:00:57 AC maintenance and environmental impact in the industry.","thumbnail_url":"https://img.transistorcdn.com/Sk2Cxg758d7EdB1ogJfG9vxVkVeo1MgDWAiF0B9gSYw/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzQxMjAxLzE2ODI4/OTE3NjctYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}