{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Engineering Calmer Agencies & Consulting Firms: Calm is the New KPI","title":"Taking Payments In A Positive & Transparent Client Relationship With Kate Strathmann ","html":"","width":"100%","height":180,"duration":2087,"description":"Getting paid by clients is the #1 most important part of the workflow in a service business. If you don’t get paid, eventually, you won’t have a business. But how you go about getting paid – now that’s where some magic can really happen.\r\n\r\nToday, we’re talking with Kate Strathmann about the process of getting paid by your clients and how to make it easier. \r\n\r\nShould you accept credit cards? How about checks? Do you charge your clients the credit card processing fee? What about payment plans – should you offer them? \r\n\r\nHow you decide to answer these questions can affect not just your workflow, but also your cash flow, and, ultimately, your relationship with your client. \r\n\r\nKey takeaways:\r\n\r\n- How Wanderwell’s pricing and the payment mechanisms are designed to ultimately support the relationship they are cultivating with their clients\r\n- How offering multiple payment options and moving to a prepaid system has lead to the ability to automate payments\r\n- Kate's position on different payment methods–credit cards vs. bank transfers vs. checks\r\n- How being able to charge upfront and automatically has impacted the operational capacity, and administration of the business\r\n- And some of the common practices of online service business that Kate wishes would just become a thing of the past","thumbnail_url":"https://img.transistorcdn.com/HRs9DZmBS3RQgcFBs6ru_0TP86Ifi_bbNBqTrnI3FJc/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9kZDVk/NjE1YzQyMDkzZWI5/ZTg4MjdjNzIwODc5/ZTdjZC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}