{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Jaded Mechanic Podcast","title":"Lester Kovacs from Dorman Products | The Repair Industry Needs Better Communication","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/188aae58\"></iframe>","width":"100%","height":180,"duration":4779,"description":"Lester Kovacs is from Dorman Products. Today, he and Jeff discuss the challenges faced by Dorman in obtaining feedback from technicians about defective parts and why they need better communication from the industry. Jeff reflects on the reputation of aftermarket parts and that he's seen Dorman make improvements in that area. Lester also shares what's next for Dorman as they think about the future and the EV market.\n00:00 Success in Diesel and Auto Parts\n10:14 First Job in Automotive Industry\n11:33 Innovative Product Development Role\n19:05 Optimizing Automotive Part Reliability\n23:06 Technician Ingenuity and Collaboration\n31:01 Remanufacturing Enhancements via Failure Analysis\n36:01 Communication Gaps in Auto Services\n40:09 Tech Training: Progress and Challenges\n44:22 Window Regulator Redesign Challenges\n48:32 Expanding Beyond Light Duty Fleet\n53:10 Tech Issues Render Cars Obsolete\n01:01:42 Improving Dealer-Customer Collaboration\n01:03:49 Tech Struggles with RF Hub Shortage\n01:11:29 Aftermarket Solutions for EV Failures\n01:16:41 Constructive Feedback Over Negativity","thumbnail_url":"https://img.transistorcdn.com/Sk2Cxg758d7EdB1ogJfG9vxVkVeo1MgDWAiF0B9gSYw/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzQxMjAxLzE2ODI4/OTE3NjctYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}