{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"From A People Perspective","title":"Why The Customer Experience Will Never Exceed The People Experience with Kristen Suess, Founder of PeopleUp","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/18af1754\"></iframe>","width":"100%","height":180,"duration":3841,"description":"Kristen Suess shares her journey from Starbucks to Slack, exploring the importance of people experience, effective communication, and leveraging technology like Slack and AI to enhance workplace culture and productivity.\n02:45 — A chaotic night and the black bear comparison\n09:08 — Kristen’s journey into people and HR\n13:28 — What Starbucks taught her about people leadership\n19:26 — Why the customer experience starts with the people experience\n21:29 — The hidden cost of layoffs\n26:20 — How Kristen landed at Slack\n30:29 — Lessons from Slack: curiosity, humility and versatility\n34:14 — When should a company hire its first HRBP?\n38:12 — What makes a strong HRBP valuable\n40:40 — Behind the scenes of life at Slack\n46:10 — How to use Slack more effectively\n48:11 — Career breaks, consulting and the future of HR\n56:33 — Kristen’s approach to AI and Claude\n58:49 — AI tools, productivity and experimenting with technology ","thumbnail_url":"https://img.transistorcdn.com/ni-BThOV-Ad4v1SMMY-IFxsbc3ywAh9UfqX6gLhEO38/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzM5MDUyLzE2NzY5/ODAwNDctYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}