{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Buzz ","title":"Citizens customers want digital banking with a hint of human interaction","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/18c3aa8d\"></iframe>","width":"100%","height":180,"duration":840,"description":"Digital banking usage is up at Citizens, with 90% of consumers and 86% of businesses reporting that they use digital channels for their banking needs — a significant increase over usage during COVID-19 lockdowns, says Beth Johnson, chief experience officer at Citizens Financial Group, in this episode of \"The Buzz\" podcast.","thumbnail_url":"https://img.transistorcdn.com/ACPInZqu9KDzgjBrGs-JxU4mAR_XSEVqA9TnhENGN10/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8xMTNi/OWQxYjg2ZmNhMWM0/MjJkYjQwZTYwODAx/ZGEzNC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}