{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Dental Business Hub","title":"John Waller | The On Hold Guy","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/18cf570f\"></iframe>","width":"100%","height":180,"duration":1076,"description":"Keywordson-hold messaging, dental practices, patient education, voice talent, marketing, phone systems, customer service, business growth, patient retention, audio brandingSummaryIn this episode, John Waller, known as the On-Hold Guy, discusses the importance of on-hold messaging for dental practices. He explains how custom patient education messages can enhance the patient experience during hold times, the significance of professional voice talent, and the psychology behind effective messaging. John also covers the integration of these services with various phone systems and the cost-effectiveness of his offerings, emphasizing the potential for increased patient retention and practice growth.Contact:John WallerTheonholdguy@gmail.comWww.theonholdexperience.comSchedule a meeting with me:Meetings.hubspot.com/theonholdguyMy thirty second videohttps://youtu.be/IzybJ8NEedYTakeawaysHelping dental practices for over 28 years.Creating custom patient education messages is essential.Professional voice talent enhances the on-hold experience.Messages can be updated easily and at no cost.Alternating voice talent keeps the message fresh.Longer messages help patients forget they are on hold.Cross-promoting multiple locations can drive referrals.On-hold messaging can be integrated with various phone systems.The service is cost-effective with a month-to-month commitment.Custom messages can be tailored to specific promotions.Chapters00:00 Introduction and Event Discussion00:25 Patient Engagement Strategies05:23 Psychology of On-Hold Messaging06:58 Cross-Promotion Strategies for Multi-Location Practices07:54 Managing Patient Hold Times Effectively09:25 Customizing Patient Education Messages10:31 Integration with VoIP Systems12:22 Streamlined Message Updates and Management13:58 Affordable On-Hold Solutions for Practices14:45 Transitioning Messages During Practice Changes15:33 The Importance of Networking and Referrals16:36 Exploring AI and New Ventures17:30 Innovative Payment...","thumbnail_url":"https://img.transistorcdn.com/Z9qrJluWuCDjB3a-TEZP3Ks_7Y40R2O810IK4I3Lwjk/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9mNDQx/MTVmYWM4OTMzN2Yw/Zjc1MzdhZjAyOTBl/YjgxNC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}