{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Home Care Strategy Lab","title":"Why Hours is a More Effective Metric than Revenue (John Bennett)","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/1a839a29\"></iframe>","width":"100%","height":180,"duration":4055,"description":"#43 - He’s scaled Sunny Days In-Home Care to more than 37,000 hours of care each week across five offices through a mix of organic growth and acquisitions. In this episode, CEO John Bennett breaks down exactly how he’s centralized his back office, structured his org chart, and defined a clear set of North Star KPIs. He shares why hours—not revenue—drive alignment across the organization, how shift coverage acts as a real-time pulse check on culture, and how RACI thinking brings clarity as teams grow. John also walks through the challenge of getting buy-in during periods of change, especially when roles evolve and specialization increases. And he shares the teams' simple but powerful focus: maximizing the “hours of good” they delivers to individuals and families who need care most.John Bennett on LinkedInjohn@dlemholdings.com Sunny Days In-home Care","thumbnail_url":"https://img.transistorcdn.com/BziwCeOuZPn8ZIDSnaJhX58A32gVxQYfc1p3pxOzC3M/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9kZWNm/ZmIxODk1YjI0Mjhk/OWE3NDJmN2I5M2Mz/YTRmNy5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}