{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Shop Talk Her Way","title":"The Truth About Profit, People, and Running a Great Shop | Ep 34","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/1baebab7\"></iframe>","width":"100%","height":180,"duration":1385,"description":"In the final episode of Shop Talk Her Way, JeanAnn SaintGrace shares key lessons on building a successful auto repair shop. She discusses digital vehicle inspections, courtesy checks, exit scheduling, and knowing when deeper diagnostics should become a paid service.\nJeanAnn also explains why profit is not greed, how strong margins support the team and future of the business, and why coaching, one-on-ones, and employee engagement matter. She closes with a reminder to keep growing as a leader and continue investing in your people.\nTimestamps:\n00:00 Welcome and Farewell\n01:02 DVI and Exit Scheduling\n02:59 Courtesy vs. Paid Inspections\n04:16 Exit Scheduling Scripts\n05:53 Why Profit Isn’t Greed\n11:14 Coaching and Outside Support\n12:52 Caring for Your People\n13:57 One-on-Ones and Engagement\n17:17 Keep Growing as a Leader\n19:28 Sponsor: AutoFix + ADP\n20:37 Final Thanks and Sign-Off","thumbnail_url":"https://img.transistorcdn.com/q_dcYl97XvsFQ6bcQkBJdL9zSZnZZSQltmWpYle-pkY/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS85ODA4/MDdmN2IxZjNkYzJi/MmZkNmE0Y2NlZjg4/N2Y1NS5KUEc.webp","thumbnail_width":300,"thumbnail_height":300}