{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Modern Manager","title":"350: Why Validation is the Missing Key to Stronger Relationships at Work with Caroline Fleck","html":"","width":"100%","height":180,"duration":1877,"description":"How do you make your team members feel truly seen and heard at work?It’s a common struggle for many managers, but this week’s guest says there’s something even more powerful than praising your team.Joining me today is Dr. Caroline Fleck. Caroline is a licensed psychologist, corporate consultant, and an Adjunct Clinical Instructor at Stanford University. She is the author of Validation: How the Skill Set That Revolutionized Psychology Will Transform Your Relationships, Increase Your Influence, and Change Your Life.In this episode, Dr. Fleck explains that validation isn’t just about acknowledging someone’s work; it’s about showing genuine understanding and acceptance of them as individuals.She also shares simple techniques that managers can use to validate their team members, especially when navigating difficult conversations or conflicts.Plus, in the extended episode available to Podcast+ members, Dr. Fleck breaks down how validation can support behavior change.Join the conversation now!Get FREE mini-episode guides with the big idea from the week’s episode delivered to your inbox when you subscribe to my weekly email.Conversation Topics(00:00) Introduction(01:51) Validation vs. praise: what’s the difference?(04:54) The three components of validation(06:37) Techniques for validating when empathy is difficult(09:12) The impact of intuition in understanding others’ feelings(10:49) How to recover when you get validation wrong(13:09) Why validation is the most crucial quality in relationships(14:54) An example of validation strengthening a manager-employee relationship(19:06) How to validate without agreeing(28:02) A great manager Caroline has worked for(29:24) Keep up with Caroline(30:07) [Extended Episode Only] How to use validation to support behavior change(36:20) [Extended Episode Only] The power of validation in meetingsAdditional Resources:- Get the extended episode by joining The Modern Manager Podcast+ Community for just $15 per month- Read the full transcript...","thumbnail_url":"https://img.transistorcdn.com/vh03-o0OUKG7JnFjtDqtJmV0y385f5sQOifebswPa_E/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzQzNjM5LzE2OTA1/Nzg4MDYtYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}