{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Changing The Industry Podcast","title":"Episode 141 - Embracing Change in the Automotive Repair Industry With Matt Ruffman","html":"","width":"100%","height":180,"duration":3869,"description":"In this episode, David and Lucas are joined by Matt Ruffman. They tackle personal topics, like the struggle of work/life balance and the importance of valuing family time. Topics discussed:02:38 The show reflects life with a service writer.04:38 He was supportive but also distracted.09:28 Struggled to hire due to unappealing package.10:11 Known quantity referenced, old school, intense work.13:57 Connection through shared back office experience and goals.18:12 Diagnostic testing showed the electrical system in good condition.21:16 Entrepreneur enjoys running a small auto repair shop.23:17 Diagnostic testing for suspected fuel pump issues.27:18 Potential repair cost for troubleshooting fuel pump.31:26 Direct communication without unnecessary pleasantries or questioning.33:48 Tech doing a trip check. The truck needs a belt.37:21 Tightened valve cover gaskets. Clients are concerned.39:55 Struggle with inconsistent rules leading to problems.43:55 Client declined worn components and blamed misaligned new parts.47:36 Trained to prioritize customer needs and honesty.51:24 Customer understanding made for a short weekend.53:11 Selling cars to buy wife a Jeep.55:40 Good notes build value for the customer.59:28 Close at five, out by 5:30.","thumbnail_url":"https://img.transistorcdn.com/TmFutVBA2CXrbhzBSzhfJLpfqgewMMYGUnLcyfdNyvc/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzM3ODY2LzE2NzQw/ODM5MjItYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}