{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Walking Your Talk | Culture Change & Leadership","title":"29: Customer-centricity series - Are you deeply curious enough to know their world?","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/1f0f1100\"></iframe>","width":"100%","height":180,"duration":789,"description":"'Know your customer’ is often too superficial an expression to describe the deep curiosity about a customer’s life that differentiates the truly customer centric individual.  In this first episode in a series on customer-centricity covers what it takes to understand your customer well enough that is changes what you do and how you think.\r\n\r\nBuy the Walking the Talk book - https://amzn.to/3WunDBA\r\n\r\nWebsite: www.carolyntaylorculture.com\r\nPodcast: www.carolyntaylorculture.com/podcast \r\nWalking the Talk: www.walkingthetalk.com","thumbnail_url":"https://img.transistorcdn.com/0HTZb5TgCZvlVa8HJ_8SdDsBa1qVXDaUwJYTDcPFETo/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS85OTZl/MzI3MTE0NTgxNjQ2/Njc2OTQ3NmNmYWNi/YTUzZi5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}