{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Working Smarter:  Presented by Calabrio","title":"Martin Teasdale of Get Out of Wrap - Contact Centre or Contact Center?","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/1f77ba6b\"></iframe>","width":"100%","height":180,"duration":3291,"description":"Working Smarter is joined by Martin Teasdale, the founder of Get out of Wrap, a UK-based podcast and consulting firm that specializes in contact centers...or is that centres?  Martin talks about his career, the challenges of finding a vendor, and the Calabrio \"Voice of the Agent\" survey results that were recently published.","thumbnail_url":"https://img.transistorcdn.com/AxAdnwPUXo6e7iRKVj27E6q1jLxamPnY4BLoKsJcNxo/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS84ZTZj/Mjk0Y2JmYjc0MmIz/MTBhMzlmZjllOTU4/ZmIyOC5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}