{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Ecommerce Marketing School","title":"Why You Should Talk To 1 Customer Every Single Day. This Founder’s Secret To Amazing Support. #162","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/1f7beaea\"></iframe>","width":"100%","height":180,"duration":1223,"description":"Amazing support can have a HUGE impact on your business. Turn bad experiences into great ones. Change attitudes. Create longterm relationships. You really can't invest too much in support for your store. And Steven Friedman knows this first hand from his own business. Here's his secret sauce for building relationships with customers through stellar support.","thumbnail_url":"https://img.transistorcdn.com/sMVeX70GKzeK3YOAREsTcVW3yH2c8nGxt-bVpJRA8tg/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS85OTZi/MGRjY2M3MGFiYWE1/ZjQ5ODg4MTM0MDA2/MDc3Yi5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}