{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Multi-Family Grit","title":"Ep. 22 | The True Cost of Technology: Has Multifamily Lost Its Human Touch?","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/22a529e9\"></iframe>","width":"100%","height":180,"duration":3737,"description":"In this episode, Kerri Davis, CEO and Founder of Fortress, sits down with Ben Nollola, Vice President of Operations at Gables Residential, for a deep dive into leadership evolution, operational excellence, and the future of multifamily management. Listen in to hear Ben:Share his inspiring story of how a life-altering decision at 18 led him from a music scholarship to a nearly three-decade career in property management,Explain why the rapid adoption of technology has increased business sophistication but weakened on-site teams’ fundamental operational knowledgeDiscuss how Gables is preserving a \"Rolls Royce\" experience through mentorship, subject matter expertise, and a human-first approach in an increasingly automated industry.","thumbnail_url":"https://img.transistorcdn.com/uFVhc6EJfgRct-smn1m-RJKPUHdY7MRkAZ-mtWjbsmU/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8xZDNk/YWZhMWQ0MDhkNDIy/Njg5YmE1MjYzYmI4/NGI5ZC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}