{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Confessions of a Shop Owner","title":"Ep 104 - Jordan Mosely | The Truth About Scaling an Auto Repair Business","html":"","width":"100%","height":180,"duration":2545,"description":"In this episode, Mike Allen sits down with Jordan Mosely to talk about growth, technology, and the realities of running a multi-location business. Jordan shares how sticking to a proven playbook has helped him scale his quick lube and hybrid locations, and explains why obsessing over small cost details—like labor and materials—makes a huge impact on the bottom line. The conversation also dives into the pain (and promise) of current AI and software integrations, when Mike and Jordan both agree that the right technology is important, but execution, adaptation, and focusing on the basics are what truly drive success.\nTimestamps:\n00:00 Covered wagons and old-school shop software\n02:14 What really goes down at shop events and happy hours\n03:15 Playbooks and the secret to sticking with a process\n04:14 The quick lube model vs. full-service auto repair\n05:48 Learning from industry “gurus” and finding what works\n06:38 Car wash business models and subscription secrets\n08:09 Breaking down car wash economics and margins\n09:26 Pennies make the profit: expense structure and labor\n10:22 Why every phone call counts—and how much fumbled calls really cost\n12:04 AI cameras, call reviews, and upgrading shop tech\n12:41 Why onboarding new AI tools is painful (but worth it)\n14:00 Using Rilla, custom AI, and making tech work for your team\n16:28 Are unified shop platforms possible—or is it always 19 subscriptions?\n18:42 The challenges of double-entry and why Tekmetric stands out\n20:54 Tectonic event review: what a professional trade show looks like\n22:24 Fixing cars vs. trying to code your own AI: why you should pick a lane\n24:00 Confessions about chaos, change—and the need for therapy\n26:14 Dealing with online haters in the auto industry\n27:16 Remote and virtual advisors: the future, or a flop?\n30:07 The “sales hammer” model and selling from afar\n31:49 What happens when you try to run a fully remote shop\n32:35 Why execution is everything for new shop models\n34:42 20 groups, private...","thumbnail_url":"https://img.transistorcdn.com/TGFdk8p3lwIqG6-Zxu0zdS85-eMxgjWH_ROpDgligzo/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9hYmUy/MTMxZmUzN2Q5Mzkw/YTgxMDliZDViN2U3/N2Q1ZC5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}