{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"On the Subject of Leadership","title":"Pascal Uerlings: Good Thing, Bad Thing, Who Knows?","html":"","width":"100%","height":180,"duration":4113,"description":"Most technology transformations do not stall because the technology fails. They stall because no one in the room has resolved a prior question—what, precisely, is being changed, and who is accountable for that change surviving contact with the business. Pascal Uerlings has spent six years working at that unresolved question, building one of Australia's more prominent Salesforce and AI implementation consultancies in the process. This is a conversation about why most AI initiatives fail in the operating model rather than the server room, what genuine psychological safety actually requires of a leader, and the gap between the founder narratives one reads on LinkedIn and the slower, less photogenic work of building something that lasts.TakeawaysThe model that made Pascal walk: why a consultancy organised around revenue targets cannot, in practice, organise around customersFounding J4RVIS in April 2020, weeks before the pandemic — and why timing concerns were never the strongest argument against doing itThe structural reasons AI pilots produce enthusiasm in strategy decks and entropy in operating modelsVoice agents and the architecture of agentic AI: why the future is multiple agents talking to each other, and why that resembles the integration challenges of the past at higher sophisticationThe mischaracterisation of Gen Z as disengaged — and how the complaint usually says more about the leaders making itWhat it actually takes to build a culture of safety in cross-cultural teams, particularly across Australia and the PhilippinesImposter syndrome reframed not as a deficit but as evidence of care — and why performing certainty is a worse leadership failure than admitting doubtChapters[00:00] – Cold open[01:14] – Subscriber message[03:14] – Introduction[05:37] – From Belgium to Australia: the path to founding J4RVIS[13:00] – Building a people-centred consultancy: values before customers[19:15] – Pulling the trigger: launching weeks before COVID[23:09] – Imposter...","thumbnail_url":"https://img.transistorcdn.com/n7396SRNOJ5QQRNYb3151ptWu-tBfRZHnU8wen1gxQY/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8wNzE3/ZjNmZjNiNTg4ZDdj/ODQ1ZmFhYTI0OTU5/YjY5Yi5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}