{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Last2First Podcast","title":"Michael Frankel: Why Most Entrepreneurs Get This Completely Wrong","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/246be837\"></iframe>","width":"100%","height":180,"duration":3773,"description":"What does it take to grow a family-run logistics business from just a handful of drivers to nearly 2,000 across the U.S. and Canada?In this episode of Last2First, Jason Burns sits down with Michael Frankel, President of Sir Lancelot Courier & Delivery and COO of PDX, for a conversation packed with real operator insights, lessons learned, and plenty of laughs.Michael shares his journey from working in nursing home administration (yes, really 😅) to helping build one of the most respected delivery operations in the industry.In this episode:✅ How PDX scaled from 6 drivers to nearly 2,000✅ The power of customer service in building long-term growth✅ Dedicated driver models vs. on-demand delivery✅ How technology and automation are changing logistics✅ Why final mile operators should rethink insurance and risk management✅ Captive insurance explained in plain English✅ The future of robotics, AI, and delivery automation✅ How family businesses can compete in a changing industryThis episode is equal parts strategy, storytelling, and straight-up operator talk.If you're in logistics, final mile, courier, transportation, or supply chain—this one is for you.Subscribe for more conversations with the leaders moving this industry from LAST to FIRST.#Last2First #Logistics #FinalMile #SupplyChain #Transportation #entrepreneurship 📌 Shoutout to our Sponsors!Dropoff Inc.https://www.dropoff.com/info@dropoff.com+1 888-376-7633GigSafehttps://www.gigsafe.com/+1 407-496-9882Deliver Differenthttps://deliverdifferent.com/SCIhttps://sciadmin.com/CXThttps://cxtsoftware.com/","thumbnail_url":"https://img.transistorcdn.com/GXEfemdOctPhLy5xj00kyNMdJLROCQ3j30AG-ygggg8/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9hNTQ0/ZDViYTc0MDVkNWM0/NDllMDM4MTE1NDc3/NWJjOC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}