{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"DeliveryX","title":"Returns, Exchanges and Refunds","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/24e683c3\"></iframe>","width":"100%","height":180,"duration":2437,"description":"For our discussion on \"returns\" we are joined in the studio by Ricky Wilson of Pandora, and Steven Irwin of Wolverine Worldwide (the group that counts Sweaty Better, Wolverine, Saucony and Merrell amongst its brands).\nWith 89% of UK consumers saying that ease of returns is a top priority, we discuss:\nhow to make returns smoothly\nserial returns and 'wardrobing'\n\"trusted exchanges\" and how to speed exchange and refund\ncan exchanges lead to further sales\nreducing returns at the 'buy button'\nthe paperless future for returns and exchanges.\nThis episode is part of a series of 10 podcasts looking Beyond the Buy Button - subscribe to access all of them, as well as the full 'behind the scenes' interviews with our guests.\n \nBehind the microphones:\nRicky Wilson, VP Global eCommerce & Digital Operations at Pandora: https://www.linkedin.com/in/rickydwilson/ \nSteven Irwin, Director at Wolverine Worldwide: https://www.linkedin.com/in/irwinsteven/ \nKatie Searles, Editor of DeliveryX: https://www.linkedin.com/in/katie-searles-522451132/ \nChris Hoskin, Regional Director of Marketing, EMEA at Narvar: https://www.linkedin.com/in/chrishoskin/ \nIan Jindal, CEO RetailX: https://www.linkedin.com/in/ianjindal/ \n \nRecorded at Spiritland Studios, London.","thumbnail_url":"https://img.transistorcdn.com/TOq5Japk2kJ3VCGybR4KCJQsaBkEwkD9imODEKXLDv8/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzQyNjQzLzE2ODcy/MzgyOTMtYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}