{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Changing The Industry Podcast","title":"Episode 209 - The Path to Becoming a Rock Star Service Advisor with Samantha Higdon","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/251f67a9\"></iframe>","width":"100%","height":180,"duration":3633,"description":"In this episode, David and Lucas are joined by Samantha Higdon, a recent winner of the 2024 APEX Service Advisor award. Samantha shares her journey from being a CSR to an award-winning Service Advisor and her transition into a new role focused on marketing and finances. The discussion delves into how her father's experiences running the shop influenced her career path and the importance of robust processes in maintaining a successful business. For insights on effective team management and the impact of family dynamics in the automotive industry, don’t miss this episode!\n00:00 ASMR Audio: Balance Needed\n06:10 Vulnerability and Life's Unexpected Turns\n08:16 Workaholic's Transformative Wake-Up Call\n12:37 Family and Career Decisions\n16:05 Advisor Experience and Challenges\n18:14 Effective Client Process Management\n19:43 Process Consistency or Client Frustration\n23:48 Becoming a Natural Leader\n27:34 \"Audio Venture's Overnight Success\"\n31:51 \"Storyline Over Acting\"\n33:03 Distracting Meth Head with Digging\n38:17 Competency Over Gender Bias\n41:08 Generational Struggles and Addiction\n43:30 Mechanic Treatment System Challenges\n48:29 Performance Accountability Challenges\n49:34 Hiring a Non-Accepting Manager\n53:31 Q7 Maintenance and Mileage Report\n57:14 Teen Restrictions and Choices\n58:59 Technician Tearful Over Beetle Convertible","thumbnail_url":"https://img.transistorcdn.com/TmFutVBA2CXrbhzBSzhfJLpfqgewMMYGUnLcyfdNyvc/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzM3ODY2LzE2NzQw/ODM5MjItYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}