{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Working Smarter:  Presented by Calabrio","title":"Klaus Bang, The Danish WFM Ninja - Using Data to Set Goals","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/2591e2a2\"></iframe>","width":"100%","height":180,"duration":1997,"description":"Klaus Bang, otherwise known as the Danish WFM Ninja, shares his thoughts on a long career in WFM, his approach to determining a Service Level target, and how he used Calabrio WFM to consolidate several contact center practices into one.","thumbnail_url":"https://img.transistorcdn.com/AxAdnwPUXo6e7iRKVj27E6q1jLxamPnY4BLoKsJcNxo/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS84ZTZj/Mjk0Y2JmYjc0MmIz/MTBhMzlmZjllOTU4/ZmIyOC5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}