{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Weekly Boost","title":"Creating An 11-Star Experience","html":"","width":"100%","height":180,"duration":1083,"description":"We live in a 5-star review culture.\r\n\r\nPeople love to know that a place has great reviews and businesses thrive on 5-star reviews.\r\n\r\nSo if you want to create more repeat and referral business from your buyers and sellers, you need to generate more 5-star reviews and create raving fans that are ready to recommend you as their go-to agent.\r\n\r\nHow do you do that? You do it by creating an experience worth raving about.\r\n\r\nSo in this episode, we’re going to do a little exercise called the 11-Star Experience.\r\n\r\nThe point isn’t to build the 11-star experience, or even a 9-star experience. But the ideas that you come up with for a 7-star experience are closer to reach than you might realize.\r\n\r\nEpisode highlights:\r\n\r\n- Experiences matter and creating better experiences worth raving about will lead to more 5-star reviews\r\n- You’re 5x’s more likely to close a deal with an existing relationship than you are a new one\r\n- It costs 7x’s more to find a new client than to sell to an existing client\r\n- Clients who are referred by a friend are 4x’s more likely to buy\r\n- How to create an experience worth raving about","thumbnail_url":"https://img.transistorcdn.com/WXPBNtTGikrNEjfEerhm-UfWs6xRYFSYFGYfNFgId2A/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzkyNjUvMTU4OTQ3/ODU3Ny1hcnR3b3Jr/LmpwZw.webp","thumbnail_width":300,"thumbnail_height":300}