{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Multi-Family Grit","title":"Ep. 41 | Tornadoes, Turnarounds, and Tech Overhauls: A COO’s Playbook for Multifamily Success","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/27857d92\"></iframe>","width":"100%","height":180,"duration":3795,"description":"In this episode, Kerri Davis, CEO and Founder of Fortress, sits down with Diane Yensen, Chief Operating Officer at Lexington Partners, for a powerful conversation about candid leadership, operational turnarounds, and building the future of multifamily with both fundamentals and innovation. Listen in to hear Diane:Share her unconventional journey from a 17-year-old assistant manager to COO of a 3,500-unit portfolio—and how grit, adaptability, and a love for fixing challenges shaped her career as “The Jensenator”Break down her simple yet proven approach to 30-60-90-day turnarounds, the “people, product, price” formula, and why stable teams are the foundation of stable assetsReflect on balancing technology and timeless fundamentals, from multimillion-dollar software conversions to mentoring entry-level hires into leadership, and why property management remains one of the most important jobs in real estate","thumbnail_url":"https://img.transistorcdn.com/uFVhc6EJfgRct-smn1m-RJKPUHdY7MRkAZ-mtWjbsmU/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8xZDNk/YWZhMWQ0MDhkNDIy/Njg5YmE1MjYzYmI4/NGI5ZC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}