{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Future of Super","title":"Members ‘willing to pay for better service’ post retirement","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/27b9f259\"></iframe>","width":"100%","height":180,"duration":3133,"description":"Superannuation funds are laser focused on the numbers around cost and performance for members, but aren’t always up to par on member experience, particularly post-retirement, experts say. When facing a difficult choice between keeping fees as low as possible or investing some revenue in better systems to help members engage, data shows members are willing to pay for a better experience.","thumbnail_url":"https://img.transistorcdn.com/djuuiPUIDmqnm6_s3KBCwGLKV6Ykn4AoBYtuKYR7SwM/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzIyMTAwLzE2MjM5/ODkyNDYtYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}