{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"START","title":"🎧 START pod: Gavin Brennen, Cofounder, Lance \"The Future of Hospitality\"","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/27cd1529\"></iframe>","width":"100%","height":180,"duration":554,"description":"Some hotel software is still DOS-based. Sometimes pen and paper (that's why guests are waiting 45 mins to get towels)Gavin's dad has worked at Marriott for the last nine years. When he showed Gavin the old software, that was the sparkLance builds AI agents that answer calls, handle back office operations, run sales workflows & moreStarted with voice, got inside the hotels, and realized how much more they could automateWith coding agents one engineer acts like fiveBig contracts need custom solutions. Now they can deliver🎙️ Gavin Brennen, Co-Founder, Lance (YC W26) on Fondo START pod01:02 The reality of hotel software01:53 The insight that sparked the company02:01 A better way to handle guest requests02:46 Why Lance had to build desktop agents03:08 The centralized dashboard layer04:00 Why hotel problems are highly custom04:32 One engineer can now act like five05:51 “Go all in”","thumbnail_url":"https://img.transistorcdn.com/q-E1hh7K6IS4AfZiNy2p4MYVGcUOO8lQP92h8QbOEOA/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS80NzVj/MDEzNjkxNjU1N2Uy/NDFhMDQ3M2ZhNWI3/NWY0MS5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}