{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"START","title":"🎧 START pod: Gavin Brennen, Cofounder, Lance \"The Future of Hospitality\"","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/27cd1529\"></iframe>","width":"100%","height":180,"duration":554,"description":"Some hotel software is still DOS-based. Sometimes pen and paper (that's why guests are waiting 45 mins to get towels)\nGavin's dad has worked at Marriott for the last nine years. When he showed Gavin the old software, that was the spark\nLance builds AI agents that answer calls, handle back office operations, run sales workflows & more\nStarted with voice, got inside the hotels, and realized how much more they could automate\nWith coding agents one engineer acts like five\nBig contracts need custom solutions. Now they can deliver\n🎙️ Gavin Brennen, Co-Founder, Lance (YC W26) on Fondo START pod\n01:02 The reality of hotel software\n01:53 The insight that sparked the company\n02:01 A better way to handle guest requests\n02:46 Why Lance had to build desktop agents\n03:08 The centralized dashboard layer\n04:00 Why hotel problems are highly custom\n04:32 One engineer can now act like five\n05:51 “Go all in”","thumbnail_url":"https://img.transistorcdn.com/q-E1hh7K6IS4AfZiNy2p4MYVGcUOO8lQP92h8QbOEOA/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS80NzVj/MDEzNjkxNjU1N2Uy/NDFhMDQ3M2ZhNWI3/NWY0MS5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}