{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Beyond the Paycheck","title":"Employable, not just employed: West Monroe's people bet","html":"","width":"100%","height":180,"duration":1310,"description":"Summary\nTanya Moore, Chief People Officer at West Monroe, joins host Kelsey Willock on Beyond the Paycheck to make the business case for supporting the whole person at work. She starts with a first job at Litton Industries full of people who hated it, the survey she ran to fix it, and the client in Columbus, Ohio, who told her young consultants to work to live. At West Monroe, a 2,000-person business and technology consulting firm, 85% of employees say they can bring their genuine self to work, and Tanya explains why she keeps that priority while fellow CHROs are walking away from it: client satisfaction scores so high she thought they were being calculated wrong. She covers how the firm teaches AI by role rather than by mandate, why her job is to make people employable and not just employed, the mental health claims that are finally coming down, the EAP she scrapped for a platform 25% of employees rave about, and the shift she says most HR leaders are not ready for: paying for skills. Built for CHROs, total rewards and benefits leaders who want a human-centric culture that also shows up in the numbers.\n\nChapters\n00:00 Intro\n00:42 Meet Tanya Moore, Chief People Officer at West Monroe\n01:38 A first job full of people who hated it\n02:48 Work to live, don't live to work\n04:18 Can you bring your genuine self to work? An 85% score\n07:35 Human-centric work and client satisfaction scores\n09:10 Balancing AI with the human in the loop\n11:46 Scrapping the EAP and the 25% who rave about its replacement\n15:40 Financial stress doesn't announce itself\n17:41 The comp shift HR isn't ready for: paying for skills\n\nTakeaways\n- Supporting the whole person is a client strategy, not a perk: supported, growing employees are the ones who put in the extra effort that shows up in client satisfaction scores.\n- Human-centric does not mean everyone likes every decision. Hard calls still get made, but with empathy and transparency, and people know they can go to a manager or HR and actually...","thumbnail_url":"https://img.transistorcdn.com/JIYEsfsi51sw9dAl9I1QhUhSrAX9V6MCXZ34oR09gz4/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS80MTA4/NDk4NWM2OTI3Nzk5/Mjk4NzUxN2UyYjI4/NTg1Zi5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}