{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Paris Talks Marketing","title":"Ep. 38 - Overcoming Customer Churn In SaaS with Hunter Montgomery , Chief Marketing Officer at ChurnZero","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/28cf1f02\"></iframe>","width":"100%","height":180,"duration":3080,"description":"In this episode, I interviewed Hunter Montgomery, Chief Marketing Officer at ChurnZero. ChurnZero is a platform that focuses on helping SaaS companies keep their customers happy and reduce the churn rate.\n\nHear more in this episode:\n\n •What's a good churn rate for a B2B saas company?\n •Who owns the churn factor?\n •How should a SaaS company measure its churn rate?\n •How do SaaS companies determine whether their customers are going to have a high or low churn rate?\n •What is the advantage for SaaS companies of having a customer churn management tool?\n\nTune in and enjoy!","thumbnail_url":"https://img.transistorcdn.com/peonTjkWTG1eSyPq4atrmM-nnyZ1aceYrEqizO_J8Wo/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzMwMTk0LzE3MDky/MTI4MDMtYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}