{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Survive: Essentials for C-Store Assistant Managers","title":"THE COLD WAR (THE COOLER)","html":"","width":"100%","height":180,"duration":225,"description":"Episode Title: The Cold War: Mastering the Cooler (Episode 72)\nEpisode Description: \"All done, boss.\"\nThose are the three most dangerous words an Assistant Manager can hear. Because 90% of the time, \"done\" just means they pulled the front bottle forward and left the back empty.\nFor an Assistant Manager, the cooler is the \"Lie Detector.\" If you don't check it, your team will \"Ghost Stock\" you every single shift, leaving you to refill the Powerade during the morning rush.\nIn this episode of Survive, Mike Hernandez teaches you how to stop doing your team's work for them. We discuss \"Ghost Stocking,\" why you must stop asking \"Did you do it?\", and how to use the \"Push-Back Audit\" to hold your clerks—and your vendors—accountable.\nWhat You Will Learn:\nGhost Stocking: The deceptive practice of facing-without-filling that kills your sales.\nThe \"Push-Back Audit\": The physical test you must do before you let the previous shift clock out.\nVendor Management: How to stop delivery drivers from hiding \"Out of Stocks\" behind other products.\nShift Change Accountability: Why the cooler walk is the most important part of the handoff.\nThe Quest: Verify the work.\nSolo Quest: Perform the \"Push-Back Audit\" at every shift change this week. If you find air behind the front row, do not let them leave until it is filled.\nTeam Quest: \"Spot the Out\" with your vendors. Don't sign the invoice until you have checked the shelves for hidden gaps.\nResources & Links:\n📲 Unlock the Level 4 Audit Checklist: Text the code word COLD to 956-897-9192.","thumbnail_url":"https://img.transistorcdn.com/fp7lkIUjQuQcxJj-6T03P_9wyiw05RvWj0NL8FNLSew/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9jYzFk/Mzc2ZjM2OWEyZTk4/ZDQwY2Y5MDUxMTJj/YWI2Yi5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}