{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"HUNGRY.","title":"Oisín Rogers, The Devonshire: 13 Unconventional Leadership Secrets of the World’s Best Pub  (these will blow your mind)","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/2a329e27\"></iframe>","width":"100%","height":180,"duration":6386,"description":"An EXTRAORDINARY conversation on leadership\nLaden with Sparkling Easter Eggs of Wisdom\nYou’ll never find these in a-gimpy-bore-you-to-death-business-book.\nOsh is an wonderful storyteller\nWe recorded the poddy in the infamous Green Room.\nThe Green Room hides behind the bar, where punters clamour, chinwag and pine-for-pints\nIt’s sacred. sacrosanct\nSplashed with art.\nSensory overload.\nAt night, it morphs into every texture, shade and flavour of raucous fun.\nIf you're curious about some of the artwork discussed in the back half of this conversation...Deffo recommend watching this in Youtube in 4K.\nON THE MENU:\nYour Job as a Leader is to “take away the silent interferences”: 1% alone doesn’t make the difference, when 1% difference add up\nThe Devonshire 3 Week Waiting List Secret to create Happy customers: Happiness is Reality - Expectations\nWhy More Publicans Should Think and Act Like Stormzy after Glastonbury\nWhy Service is Black and White, and Hospitality is Colour\nWhy “Hospitality” is an AWFUL name and Needs a Rebrand “…we’re in the business of looking after people”\nDanny Meyer’s “Salt Shaker Principle” vs. Osh’s “Point North” Leadership Principle\nThe Devonshire Value For Time vs. Value For Money Rule\nWhy The Devonshire THINK like Retail Business “your product is a memorable experience that can be traded as a story”.\nThe Devonshire No Shots Rule + Bottom Up Leadership.. “Great Ideas Come From a Single Place, Not a Committee”\nDaniel Khaneman Behavioural Economics: The Peak End Rule + Always Bring The Card Machine With Bill\nWhy The Devonshire have a Secret Medicine Cabinet to Keep Customers Sweet\nThe Legend of Sujan: ALWAYS Explain as leaders WHY we are doing something\nWhy 1% Improvement Doesn’t Take Away from Enjoyment “Solving Problems is Cathartic”","thumbnail_url":"https://img.transistorcdn.com/gxmV4UzMdxQXxd72h-fgEanMz6IG37j1u683zTmU0ac/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS85ZGI4/Y2FkNjcwNmEwMDNm/YWUwOTcyZTM0YzYw/YWU3My5qcGVn.webp","thumbnail_width":300,"thumbnail_height":300}