{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Operator's Canon","title":"They Cancel and Say the Food Was Great — Jobs to Be Done","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/2ad0c429\"></iframe>","width":"100%","height":180,"duration":464,"description":"Dave's meal-prep customers churn after a month or two — and rate the food five stars on the way out. Everyone says add menu variety. Brian says the food was never the job. Using Clayton Christensen's Jobs to Be Done, we dig for what customers actually hired the service to do, why the real competitor is the drive-thru and not the other meal box, and the five-customer phone call that surfaces the real job. Plus a Monday Move you can run tomorrow.\nWritten version and this week's Monday Move: The Operator's Library at mmsvegas.com.","thumbnail_url":"https://img.transistorcdn.com/aQIfTzLICsQKCtBAGh5CfKZmI8srAf5E3AuKQIGsZ9E/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9jM2E0/MDA5N2EzMWVlYTVk/NTNiYTIwYThlY2Yy/NTQ2YS5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}