{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Working Smarter:  Presented by Calabrio","title":"Building a World-Class WFM Team","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/2bdf8c42\"></iframe>","width":"100%","height":180,"duration":2002,"description":"With years of combined experience in WFM Management, this panel of experts dispenses wisdom and expertise on what to pay attention to when building a WFM team.  Questions answered, amongst others, are: What is the proper ratio of WFM staff to agents?  How does someone get into WFM and succeed?  How to prep for a WFM interview and what pitfalls to watch out for?  How to have tough conversations with operations staff?  How to deal with the pain of change? and, most importantly, How do I get promoted in WFM?","thumbnail_url":"https://img.transistorcdn.com/AxAdnwPUXo6e7iRKVj27E6q1jLxamPnY4BLoKsJcNxo/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS84ZTZj/Mjk0Y2JmYjc0MmIz/MTBhMzlmZjllOTU4/ZmIyOC5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}