{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Product Innovation Series with Aram Melkoumov","title":"Getting Rigorous Customer Feedback Can Save Your Business - Taylor Sell, Trainual","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/2c2e17c6\"></iframe>","width":"100%","height":180,"duration":2500,"description":"Product director Taylor Sell discusses the intricacies of customer feedback processes at Trainual. He shares why customer call days are non-negotiable at Trainual, how to prepare for customer calls, how to use the discovery process to help you build a product that cannot be replicated, and when to turn down a big client.","thumbnail_url":"https://img.transistorcdn.com/0vrU_PtSl5JQoxA300272dsWRQNAZw-nGwkBT02I2XI/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzIzNTAwLzE2Mjkz/Njg2ODEtYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}