{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Suite Talk","title":"Balancing Dark & Light at The Mandrake with Eljesa Saciri","html":"","width":"100%","height":180,"duration":2619,"description":"In this energising leadership conversation, The Mandrake General Manager, Eljesa Saciri, joins,Tom and Declan to explore how a 34-key boutique property can feel larger than life. From law student to bar back to GM, she shares how tenacity, curiosity and people-first leadership power an avant-garde hotel where art, nightlife and deep restoration live side by side.This episode is produced in partnership with Agilysys, helping hotels bring guest, spend and operations together on one platform so teams can understand the whole guest journey and drive smarter revenue decisions.The Mandrake is not just a stay. It is an experience. Think two bars, two restaurants, a new members’ club and Dharmā, the world’s first immersive spa with an Origin Pool designed for full sensory reset. By day guests restore. By night they lean into the darker, playful side with DJs and performances. Through it all, service remains human and precise.Key topics include: ✅ The boutique GM journey and owning your difference ✅ The art-led vision behind The Mandrake and its private collection ✅ Sexual wellness and safe, expert-led programming ✅ Dharmā immersive spa and the Origin Pool experience ✅ Building team energy and psychological safety on every shift ✅ Commercial acumen without losing the human touch ✅ Community work, mental health advocacy and empowering women in hospitalityWhether you lead an independent hotel or a branded property, this episode offers practical ideas on culture, programming and leadership that create memories from moments.🎧 Listen now to hear the full conversation with The Mandrake’s GM, Eljesa Saciri.Read more episodes and industry insight at Hotel Magazine.\nKey Moments00:00 – What hospitality means to Eljesa, creating memories from moments 00:41 – From studying law to the first female GM of The Mandrake 01:39 – Three things you did not know about Eljesa 02:43 – Inside The Mandrake: bars, restaurants, members’ club and greenhouse 03:18 – World’s first immersive spa and the...","thumbnail_url":"https://img.transistorcdn.com/QV2gX02jcP3nksfFucKjrs7eq3jVJHHNRjH8gfrkiC0/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8wM2Fi/YjVjMTRlZDVmZDEx/NWMzMzM4NzMzMjBl/ZTRjYi5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}